Default Email Template for Service Cloud Console / Email tab + Reply/Reply All

12:28 PM

Purpose:


This article will pre-populate a default email template when the user clicks the 'Email' action on case feed layout, or clicks the 'Reply' / 'Reply All' button.

Apex Class:


You will need an Apex Class which implements the QuickActions.QuickActionsDefaultHandler

Please note that you could use the class below to modify the code and pick different templates for different scenarios.



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1 comments

  1. Great post.
    Might worth sharing the test class as well.

    ReplyDelete

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