Pinning a Service Appointment:

How to pin a Service Appointment:

How to un-pin a Service Appointment:

How is the unschedule option controlled?

Status transitions:

A most common use case for javascript buttons is a simple field update, onclick of the button a field/fields are updated and the page is refreshed.

With the onset of Lightning javascript buttons are no longer supported and hence have to be replaced. A simple solution would be to use Visualforce which works both in the Lightning UI and classic. However, there is a known issue where the page does not reload/get the updated information when you a do a page redirect using PageReference in Visualforce.

Know Issue: https://success.salesforce.com/issues_view?id=a1p3A0000001C8QQAU&title=data-not-updated-in-ui-after-an-apex-update-in-lightning-experience

I hope the issue gets fixed soon. In the meanwhile, here is a code snippet to replicate the same functionality using lightning components.

LIGHTNING:

Under Buttons, Links and Actions for the object create a new action and link it to the lightning component created above.

CLASSIC:

Use Visualforce or a simple Visual Flow to replicate the field update behavior in classic. Here is a link to get you started with Flows

https://developer.salesforce.com/docs/atlas.en-us.salesforce_vpm_guide.meta/salesforce_vpm_guide/vpm_records_update.htm

There is a known issue when customers are unable to post comments through the community.

Here is the link to the official salesforce know issues list https://success.salesforce.com/issues_view?id=a1p3A0000001C9OQAU

While the workaround mentioned does address the issue, it should be noted that any email templates associated should be taken care. Make sure you check these areas and move all associated email templates into a public folder.

• Workflow rules and workflow email alerts.
• Process builder and associated email alerts.
• Email templates specified under support settings (Image below)
  

Purpose:

This article will pre-populate a default email template when the user clicks the 'Email' action on case feed layout, or clicks the 'Reply' / 'Reply All' button.

Apex Class:

You will need an Apex Class which implements the QuickActions.QuickActionsDefaultHandler

Please note that you could use the class below to modify the code and pick different templates for different scenarios.

Update Support Settings:

 

Screenshot:

There are quite a few ways content (files) are stored in Salesforce. This article shows you ways to access them through a SOQL query.

EMAIL ATTACHMENT:

Let's consider the scenario where we have attachments against email messages related to a Case. Let's see how to query it in SOQL.

SOQL Query:
 Assuming case number 123

Case cs = [Select Id from Case where CaseNumber=123];
Map<Id,EmailMessage> caseEmails = new Map<Id,EmailMessage>([Select Id from EmailMessage where ParentId=:cs.Id and HasAttachment = true]);
Set<Id> caseRelatedIds = new Set<Id>();
if(caseEmails != null){
     caseRelatedIds.addAll(caseEmails.keySet());
}
List<Attachment> AttachedFiles = [SELECT Id, Name, Body, ContentType FROM Attachment WHERE ParentId IN :caseRelatedIds];

ATTACHMENTS against a Case:

Case cs = [Select Id from Case where CaseNumber=123];
List<Attachment> AttachedFiles = [SELECT Id, Name, Body, ContentType FROM Attachment WHERE ParentId IN =:cs.Id];

Salesforce Files Attached to a Case Feed:

Case cs = [Select Id from Case where CaseNumber=123];
List<CaseFeed> caseChatterFiles = [SELECT Id, Type, Body, Title, LinkUrl, ContentData, ContentSize, ContentFileName, ContentType From CaseFeed where Type = 'ContentPost' and parentId = :cs.Id];